A Duty Manager is responsible for overseeing the day-to-day operations of the organization, including installations, security, client service, and administration. He oversees the conservation and overall safety procedures of the organization. A Duty Manager is also responsible for organizing meetings with other managers or managers.
Some of the major jobs of a Duty Manager are cataloging workers' shifts, conducting regular examinations, and delegating applicable duties. A good Duty Manager should retain good communication and time operation chops. Besides this, he should be flexible to work night shifts also. Sometimes, duty managers are needed to live on- the point at the position they're managing.
To Become a Duty Manager, candidates must pursue hotel management courses such as BBA in Hotel Management, MBA in Hospitality Management, BMS etc. The average salary of a duty manager ranges between INR 2 - 6 LPA. The job opportunities for a duty manager are in the hospitality sector. Duty managers can work in hotels, resorts, corporates, travel and tourism industries.
What Does a Duty Manager Do?
The diurnal tasks of a duty manager can vary depending on the assiduity. Some of the most common liabilities include the following.
- Duty managers are responsible for assigning and overseeing diurnal task completion
- They also monitor the performance of the employees and help in creating a safe, clean, and positive terrain
- The job role of a duty manager also includes administering company programs and procedures. They are responsible for scheduling hand shifts, monitoring budgets and profit
- Duty Managers also track business pretensions, respond to client queries and even train workers.
Types of Duty Managers Job Opportunities
Based on the liabilities, there are several types of duty managers. Let us bandy some of the most common types of duty managers and their job places
Security Manager
- Security Managers are hired for designing, enforcing and overseeing, and covering the general security operations of a pot.
- Security managers have to prepare and administer all security operations of the company. They're responsible for commanding the Security personnel within the organization. They develop and apply programs and procedures to take care of security norms.
- Security Managers are liable for developing the security budgets of their separate organizations and maintaining the overall security KPIs of the organization. They measure and track the company’s success rate in maintaining the colorful security protocols.
Client Service Manager
- A Client Service Manager's part primarily involves dealing with guests either via phone, dispatch, or face-to-face in respect to a product or service, and presumably overseeing a platoon of client Service agents.
- The Client Service Manager is liable for furnishing a productive and motivating operating setting and addressing any issues/ controversies from guests or purchasers.
- They Ameliorate client service moxie, ameliorate the overall engagement of the guests, and grease organic growth.
- They take possession of guests' problems and follow issues through resolution. They set a transparent charge and develop service procedures, programs, and norms and keep correct records, and document customer service conduct and conversations.
Lobby Manager
- A Lobby Manager is an existent who's responsible for furnishing exceptional client experience to guests who visit the organization.
- They ensure that every one of the departments maintains a cordial manner with the colorful guests and the regular inflow of operations within the lobby is maintained at the same time.
- Besides this, the Lobby Manager is responsible for furnishing a friendly atmosphere for all the guests. The first responsibility of the Lobby Manager is to ensure that frontal plant shifts are running easily and concertedly offer outstanding guest service.
- A Lobby Manager coordinates with the proprietor of the hostel and indispensable platoon members to develop programs and conduct conferences to bandy necessary ways and pretensions.
Guest Service Associate
- A Guest Service Associate is responsible for attending to the guests and resolving their complaints and requests in a veritably professed manner. He takes care of furnishing awful customer service to the guests from their appearance till their departure.
- A number of the foremost liabilities of Guest Service Associates are responding the phone calls and keeping the track of all in house conditioning like data concerning apartment’s vacuity and reservation, making certain that apartments are distributed to the proper matches, furnishing outstanding services to the guest, and admitting guests in a friendly manner.
- Piecemeal from that, they're responsible for exercising safety measures and norms, making certain that each bone the work is expended in a veritably timely manner.
Skills Required to Become a Duty Manager
Getting a duty manager requires you to have or develop several skills, which are given in the table below.
| Cash Operation | Client Service | Provocation |
| Inflexibility | Problem-working | Communication |
| Decision | - | - |
Duty Managers Job Opportunities and Salary
The average salary of Duty Managers in India is INR 3.56 lakhs per annum. Check out the average salaries of duty managers in different domains.
Specialization Wise
| Specialization | Salary |
|---|---|
| Security Manager | INR 8.18 LPA |
| Customer service manager | INR 6.19 LPA |
| Lobby manager | INR 4.50 LPA |
| Guest service associate | INR 1.6 LPA |
Experience Wise
| Experience | Salary Salary |
|---|---|
| Freshers | INR 2.04 LPA |
| Mid Level | INR 3.5 LPA |
| High | INR 5.93 LPA |
Top Duty Manager Recruiting Companies
| Name of the Company | Average Salary Offered |
|---|---|
| HDFC Bank | INR 6.56 LPA |
| Axis Bank | INR 5.53 LPA |
| Nestle India | INR 5.60 LPA |
| HCL Technologies | INR 8 LPA |
| Amazon | INR 10 LPA |
| Ambuja Cement | INR 10 LPA |
| E&Y | INR 12 LPA |
| Wipro | INR 10 LPA |
Duty Manager Job opportunities: FAQs
Ques. What are the major liabilities of a Duty Manager?
Ans. Some of the major liabilities of a Duty Manager are hiring and training new staff members, coordinating with the platoon members to produce the department’s budget.
Ques. What's the stylish thing about being a Duty Manager?
Ans. The duty Manager doesn't bear any advanced degree to start his career. He can apply for a job indeed if he has completed a parchment in a hospitality operation.
Ques. What job biographies are available for Duty Manager?
Ans. Some of the job biographies available for a Duty Manager are Security Manager, Facility Manager, Client Service Manager, and HR Fellow.
Ques. What are the recommended books for Duty Manager?
Ans. Some of the recommended books for Duty Manager are Delivering Happiness by Tony Hsieh, Reverberate by Nancy Duarte, and Presentation Zen by Garr Reynolds.
Ques. What's the payment of a Duty Manager?
Ans. The average payment of an educated Duty Manager is INR 6 lakh per annum. His payment will vary from assiduity to assiduity.
Ques. How do I become a good duty Manager?
Ans. Excellent communication, time operation, skill, and conflict resolution are important chops for duty managers to retain. Duty managers need to be flexible as they'll be demanded for varied shifts, which include early mornings, late gloamings, weekends, and public leaves.
Ques. What's the job of a duty Manager?
Ans. Duty Manager liabilities are to oversee diurnal operations, ensure worker productivity, examiner effectiveness of all processes and make a positive work terrain for workers.
Ques. What are the minimal conditions to come to a duty manager?
Ans. You should have a bachelorette degree and a minimum of 2 times' experience in a hospitality operation.
Ques. Are there any instrument courses in hospitality operation?
Ans. Yes, there are warrants in hospitality operation courses which are short-term courses pursued by scholars after 10 2 or after completing their scale.
Ques. Do duty managers travel a lot?
Ans. Yes and No. It depends on what the requirements are. Not every duty manager needs a trip, still, some need traveling to attend conferences, observe the progress, bandy further conditioning, meet stakeholders, and make selections on some serious matters.
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