Master of Business in Service Management Top Colleges, Syllabus, Jobs and Salary

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Sakshi Gupta

Content Curator | Updated on - Sep 14, 2021

MBA in Service Management is 2-year postgraduate course.

As an academic discipline, the course involves advanced lessons in:

  • the ‘service perspective’ of business.
  • the underpinning frameworks and models which sustain business from a service-based perspective.
  • development of strategies to achieve sustainable competitive advantage.
  • quality service management roles.
  • management of change in organizations.
  • strategic planning and implementation.
  • management research project.
  • advanced professional development.
  • strategic marketing management.
  • management of financial techniques and principles.
  • quality systems and management.
  • human resources development.
  • research methods.

The course can be pursued after successful completion of graduation from a recognized university, with a minimum aggregate score of 50%, or equivalent qualification.

Such postgraduates are hired in capacities such as:

  • Sales/Business Development Manager
  • Professor
  • Service Manager
  • Director of Services Management
  • Operations Manager
  • Director of Performance Management
  • Director of Process Management
  • Security Officer
  • Account Manager
  • Online Media Analyst
  • Management Trainee, etc.

The average tuition fee charged for the course in India ranges between INR 5000 and 5 Lacs for a span of 2 years.

The average annual salary offered to successful professionals of the discipline in India ranges between INR 3 and 12 lacs, increasing with the candidate’s experience and skillset.

MBA in Service Management: Course Highlights

Listed below are some of the major highlights of the course.

Course Level Post Graduation
Duration 2 years
Examination Type Semester System/ Year wise
Eligibility Graduate
Admission Process based on performance in entrance exam
Course Fee INR 5,000 to 5 Lacs
Average Starting Salary INR 3 to 12 lacs per annum
Top Recruiting Companies Amazon, Flipkart, Barclay’s Capital, Asian Paints, ESSAR Group, Reliance Power, Snapdeal, Jabong, Ebay, Oracle, Infosys, Accenture, HCL, IBM, Yahoo, Google, Global Logic, Zee News, TV9, etc.
Top Recruiting Areas Insurance Companies, Academic Institutions, Research & Consultancy Firms, Banks, Finance Institutions, ICICI Bank, Educational Institutions, Media Companies, Risk Management & Operations Companies, Facility Management Services, Event Management Companies, and such.
Job Positions Sales/Business Development Manager, Professor, Service Managers, Director of Services Manager, Operations Manager, Director of Performance Manager, Director of Process Manager, Security Officer, Account Manager, Online Media Analyst, Manager, Management Trainee, Operations Manager, among others.

MBA in Service Management: What is it About?

The course has been designed to impart to eligible candidates advanced learning in:

  • managing customer service.
  • introducing services to differentiate products.
  • improving services of basic industries.
  • delivery of efficient services solutions.
  • managing personnel resources by motivating, developing, and directing people.

MBA in Service Management: Who should opt?

Ideal candidates for the course would possess:

  • time-management skills for both one’s own and others time.
  • good judgment and decision-making skills.
  • discretion for considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • aptitude for management of financial resources, like:
  1. determining how money will be spent to get the work done.
  2. accounting for these expenditures.

Top Institutes offering MBA in Service Management

Listed below are some of the top institutes in India that offer the course.

Eligibility for MBA in Service Management

Listed below are the minimum criteria which candidates interested in pursuing the course are required to fulfil, in order to be eligible to apply for the course.

  • Successful completion of graduation in any stream, from a recognized university.
  • A minimum aggregate score of 50% (40% for SC/ST candidates) at the level of graduation.

MBA in Service Management: Admission Process

Most institutes offering the course admit students based on performance in a relevant entrance test, often followed by a round of personal interview, wherein their general aptitude for the course is tested. Admission process generally varies across colleges.

A few institutes also provide direct admission based on the candidate’s performance at the level of graduation.

Listed below are some of the entrance exams conducted in the country for admission to the course.

  • MAT (Management Aptitude Test)
  • CAT (Common Admission Test)
  • CMAT (Common Management Admission Test)
  • XAT (Xavier Aptitude Test)
  • GMAT (Graduate Management Aptitude Test –Abroad)
  • SNAP (Symbiosis National Aptitude Test)
  • N-MAT (Narsee Monjee Aptitude test)
  • MH-CET (Maharashtra Common Entrance test
  • IBSAT (ICFAI Business School Admission Test)
  • IIFT (Indian Institute of Foreign Trade)
  • ATMA (AIMS Test for Management Admissions)
  • TANCET (Tamil Nadu Common Entrance Test)
  • AMUCAT (Aligarh Muslim University AMU CAT)
  • AMRITA (Amrita Vishwa Vidyapeetham)
  • BMAT (Bharati Vidyapeeth Management Aptitude Test)
  • FMS (Faculty of management Studies)
  • APICET (AP ICET 2020 - Integrated Common Entrance Test)
  • KIITEE (KIIT Entrance Examination)
  • KMAT (Karnataka Management Aptitude Test)
  • MICA (Mudra Institute of Communications, Ahmedabad Admission test)
  • OPENMAT (IGNOU OPENMAT MBA Entrance Exam)
  • RMAT (Rajasthan Management Aptitude Test)
  • SRMCAT (SRM Common Admission Test)
  • HPCAT (Himachal Pradesh Combined Aptitude Test)
  • UPSEE (UP State Entrance Examination).

MBA in Service Management: Syllabus and Course Description

A semester-wise breakup of the course’s syllabus is tabulated here.

Semester I Semester II
Management of Organizations Management of Organizations
Quantitative Techniques & Methods Quantitative Techniques & Methods
Managerial Economics Managerial Economics
Corporate Environment Corporate Environment
Business Skills Development Business Skills Development
Corporate legal Environment Corporate legal Environment
Accounting for Managers Accounting for Managers
Semester III Semester IV
Management of International Business Management of International Business
Business Policy and Strategic Management Business Policy and Strategic Management
Summer Training Project Summer Training Project
Seminar Seminar
Specialization Group A (Two paper from each specialization will be offered) Specialization Group A (Two paper from each specialization will be offered)
Specialization Group B (Two paper from each specialization will be offered) Specialization Group B (Two paper from each specialization will be offered)
Specialization Group C (Two paper from each specialization will be offered) Specialization Group C (Two paper from each specialization will be offered)
Specialization Group D (Two paper from each specialization will be offered) Specialization Group D (Two paper from each specialization will be offered)
Specialization Group E (Two paper from each specialization will be offered) Specialization Group E (Two paper from each specialization will be offered)
Sem. III (Electives) Sem. IV (Electives)
Group A: Human Resource Management Group A: Human Resource
Human Resource Planning And Development Training and Development
Management of Industrial Relations Labor Laws
Compensation Management Industrial Psychology
Organizational Change and Development Performance Management
Group B: Marketing Group B: Marketing
Services Marketing Industrial Marketing
Marketing Research Consumer Behavior
Sales and Distribution management International Marketing
Retail Marketing Management Advertising and Sales Management
Group C: Finance Group C: Finance
Management of Financial Institution Management Control Systems
Financial Markets and Services International financial Management
Security Analysis and Portfolio management Working Capital Management
Derivatives and Risk Management Corporate Taxation and Tax Planning
Group D: Information Technology Group D: Information Technology
Database Management System Enterprise Resource Planning
System Analysis and Design Strategic Information Systems
Communication Networks for Business Data Warehousing and Data Mining
Electronic Commerce Software Engineering
Group E :Operation Management/Material Management Group E :Operation Management/Material Management
Production Planning & Control Purchase Management
Total Quality Management Management of Logistics
Inventory Management Plant Design and layout
Service Operation Management Computer Aided Design & Manufacturing

MBA in Service Management: Career Prospects

The popular areas of recruitment for such postgraduates include:

  • non-commercial organizations.
  • building services and maintaining relationships.
  • services management.
  • management consulting.
  • supply management.
  • organizational culture.
  • business process design.
  • business relationship development.
  • product and brand management.
  • marketing research.
  • charities and public services.
  • hospitality.
  • financial services.
  • business to business.
  • tourism.

Jobs for such postgraduates are plentifully available across the service segment, and industries such as:

  • ITES
  • KPO
  • BPO
  • Collection and Recovery.

Such professionals are typically hired as:

  • Professional Services Managers
  • Media and Entertainment Managers
  • Financial Services Managers.

Some of the popular professional avenues open to successful postgraduates of the course are listed below with the corresponding salaries offered for the respective positions.

M.B.A. in Service Management Annual Salary
Job Position Job Description Average Annual Pay Scale in INR
Purchase Manager Purchase Managers look for dependable merchants or providers to give quality goods at sensible costs. They also arrange costs and contracts, technical specifications for raw materials, parts, gear, or structures. 7,14,557
Business Development Manager A Business Development Manager enhances the organization’s market position for better financial growth. 5,63,674
Research Officer Research Officers direct research ventures from the early stages to the final ones. They check with colleagues and ensure that all ventures and errands are on schedule. A few supervisors or officers may help gather information, yet this differs by industry. Most Research Officers and Directors report to different advisory groups. 4,00,333
Sales Officer Sales Officers offer retail items, merchandise, and services to clients. They work on inside sales, which regularly includes cold calling for new customers while in an office setting, or interacting with existing customers in the field. 2,43,402
Production Manager, Manufacturing Manufacturing Production Managers design and arrange production timetables. also, they assess, arrange, and endorse budget plans and timescales with customers and supervisors. 7,80,000

Master of Business Administration [MBA] (Service Management) : 16 answered questions

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Ques. Is Vels University Chennai good for studying logistics and supply chain management?

● Top Answer By Aaditya Hari Nair on 14 Sept 21

Ans. Vels University aspires to be the epitome of excellence in higher education by effectively providing high-quality education and rigorous training to its students, with ample opportunities for all-round personality development and the promotion of positive change and social justice for the betterment of society. It has a good placement record. According to the recent placement highlights the average and highest CTC offered at the institute is 5.50 LPA and 8 LPA.  Vels University is a great place to learn about logistics and supply chain management.Read more
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Ques. Is it worth going for an MBA in operations management from KJ Somaiya, I have a work ex of 39 months in operations in a consumer electronics company?

● Top Answer By Aaditya Hari Nair on 04 Sept 21

Ans. If you have a work experience of 39 months in the operations role and you want to do an MBA in operations management as well. Considering this, instead of KJ Somaiya, you should choose NITIE Mumbai which is known for this course.  With the work experience you have I think NITIE Mumbai will do proper justice to your passion and experience. The highlights of the final placement report of the 2018-20 batch are given below for your reference. Particulars 2021 Placements Total Recruiters 121 Highest Salary 58.24 LPA Average Salary 20.88 LPA Number of PPOs received  130 Number of New recruiters 19 Apart from that, you may also consider Symbiosis Institute of Operations Management (SIOM), Nashik.Read more
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Ques. In NITIE which program among PGDIE, PGDMM and PGDPM is best suitable for computer and IT related person?

● Top Answer By Aaditya Hari Nair on 26 Aug 21

Ans. Among the mentioned programs PGDMM and PGDPM are comparatively newer and provide some really good courses for students with computer and IT backgrounds. If you want to take the GATE exam and get into NITIE through PGDIE then in the 2nd year of your course you will get a wide range of electives available. Here are some of the electives.  Advanced IT for Industrial and Manufacturing Engineering Business Process Integration and Management Computer Integrated Manufacturing Data Analysis and Decision Making Data Analytics Data Communications and Networking Data Mining for Business Intelligence Decision Support Systems and Expert Systems E commerce E customer Relationship Management ERP, etc.  Most of the courses here are Computer sector-related and related to the programming and software side whereas some of them are related to the IT sector and mainly deal with the hardware side.  But make a note that IE is not an M.Tech course. It is a management course. So, you will get placed in management roles post your degree. Read more
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Ques. Is studying operations management at SIOM worth it? Is it somewhere at par with NITIE?

● Top Answer By Aaditya Hari Nair on 20 Aug 21

Ans. NITIE is famous for its excellence in the field of Operations Management. But SIOM would be a good option to pursue this course. The college has earned awards and recognition with a USP syllabus.  The faculty members have a broad mind in terms of studies and cooperation. They help the students in their fields of interest.  SIOM has a strong alumni network. They have ties with the industries around Nashik which helps the students to have good industrial visits. The placement opportunities are good and are getting better every year. There are big brands and companies that visit the campus. Categories SIOM Course Fee 12.20 lakhs Placement Percentage 90% Highest CTC 35 LPA Average CTC 12-15 LPA Recruiting Companies Nestle, KPMG, Bosch, Deloitte, etc. Therefore, SIOM is a better option to study Operations Management than NITIE. SIOM provides you ample opportunities and will also help you in your career.Read more
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Ques. What is advisable, to join the PGDMM/PGDPM at NITIE or get a job?

● Top Answer By Aaditya Hari Nair on 20 Aug 21

Ans. It's a subjective question and mostly depends on your profile. PGDMM would be advantageous, if you are a fresher, especially with a mechanical or manufacturing background. It is better in terms of securing a good profile, a good package (Avg. 12 LPA), and robust manufacturing domain command. A few years of work experience would be preferable for the PGDPM course, but it is not required. It's a safe option to play for both freshmen and those with a little experience because it improves your profile, package, and adds the rich experience of a top MBA school - NITIE.Read more
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Master of Business Administration [MBA] (Service Management) Fee Structure in India


10.21 K (Minimum Fee)PUBLIC COLLEGES1.27 L  (Maximum Fee)
54.54 K (Average Fee)
1.66 L (Minimum Fee)Private COLLEGES2.96 L (Maximum Fee)
2.13 L (Average Fee)

Master of Business Administration [MBA] (Service Management) Fee Structure By state


Maharashtra

1.27 LPUBLIC COLLEGES1.27 L
1.27 L
1.66 LPrivate COLLEGES2.96 L
2.13 L

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Master of Business Administration [MBA] (Service Management) Colleges IN INDIA

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5.44 K first year fees
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MET's Institute of Management
Nashik, Maharashtra
AICTE
1.48 L first year fees
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1.06 L first year fees
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KDK College of Engineering
Nagpur, Maharashtra
AICTE
63.5 K first year fees
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MET Bhujbal Knowledge City
Nashik, Maharashtra
AICTE
1.4 L first year fees
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85 K first year fees
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