Mumbai University Distance Education students faced difficulties on the first day of the exam held on October 3, 2020. Many students did not receive a question paper on the link provided on time.
Apart from this, students could not access the official website of Mumbai University at 1 pm. Being concerned about losing an academic year, many students went to the university campus to ask for help and disapproving of conducting online exams.
The exams were rescheduled by IDOL for students who could not give it on October 3, 2020, to October 9, 2020 (TYBCom), and October 14, 2020 (TYBA). Over 8,000 students were registered to give the exam. Singapore-based Littlemore Innovation Labs was outsourced to conduct the exams successfully.
Regarding the mock test, A TYBA student stated that the university never conducted a mock test. “They only sent us the link for the mobile application and gave general questions for us to get accustomed to the format. The app was slow. When I logged in at 12.45 pm on Saturday, no papers were uploaded on the site. All I could see was the ‘schedule’ and ‘status’ tabs on screen, and it mentioned that exam details not available or no exams scheduled for long.”
The student also said that he would give the exam through a computer from Monday. On the other hand, many students who tried the exam on the computer also faced complications on Saturday. Parshuram Tapase, a TYBA Sociology student from the Institute of Distance and Open Learning (IDOL), informed that he received the university’s link for exam papers on Friday.
“But it did not open even for checking sample questions. I went to the IDOL office at Kalina campus an hour before the examinations and tried downloading the paper on a computer there. The link did not work there too. Imagine the plight of students giving it from remote areas!” added Tapase.
While many students who faced difficulties tried to contact the service provider’s helpline. Santosh Gangurde, the activist, shares his views by saying that the university could have at least conducted mock tests first before beginning the final exams.
“The server crashed on the day of the exam and caused tremendous stress to students. It is a serious lapse. The university could have given autonomy to IDOL to decide on software,” Santosh Gangurde stated. He also claimed that around 50% of students could not give the exam on October 4, 2020.